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SAP C-C4HCX-2405 Exam Syllabus Topics:
Topic
Details
Topic 1
- SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.
Topic 2
- SAP Extension Suite: This section of the exam measures the skills of SAP Solution Architects and covers the SAP Extension Suite, which enables the creation of custom applications and extensions. It focuses on understanding how to extend SAP solutions to meet specific business needs. One skill to be measured is designing scalable extensions for SAP systems.
Topic 3
- SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.
Topic 4
- SAP Integration Suite: This section of the exam measures the skills of SAP Integration Specialists and covers the SAP Integration Suite, which facilitates seamless integration between various systems and applications. It emphasizes understanding integration patterns and tools within the SAP ecosystem. A skill to be measured is implementing efficient integration solutions across platforms.
Topic 5
- SAP Commerce Cloud: This section of the exam measures the skills of E-commerce Specialists and covers SAP's cloud-based commerce platform. It focuses on understanding how to build and manage digital storefronts and omnichannel experiences. One skill to be measured is designing effective e-commerce solutions for businesses.
Topic 6
- SAP Marketing Cloud and Emarsys: This section of the exam covers SAP's marketing automation and customer engagement solutions. It emphasizes understanding how to create personalized marketing campaigns and analyze customer behavior. A skill to be measured is developing targeted marketing strategies using SAP tools.
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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q64-Q69):
NEW QUESTION # 64
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?Note: There are 2 correct Answers to this question.
- A. Immediate reactions to customer behavior
- B. Multilevel ad hoc programs
- C. Building activities and event-driven journeys
- D. Lifecycle campaigns for large contact lists
Answer: C,D
NEW QUESTION # 65
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
- A. Reimburse expenses
- B. Rank and select candidates
- C. Assign employees to project tasks
- D. Measure onboardings
- E. Process work and life events of employees
Answer: B,D,E
Explanation:
Step 1: SAP SuccessFactors in Recruit to Retire ProcessSAP SuccessFactors is a key component in the Recruit to Retire process, supporting various HR lifecycle activities.
* Rank and Select Candidates:
* SAP SuccessFactors Recruiting helps in evaluating and ranking candidates during the hiring process.
* Measure Onboardings:
* SAP SuccessFactors Onboarding tracks and evaluates the success of onboarding activities to ensure smooth transitions for new hires.
* Process Work and Life Events of Employees:
* SuccessFactors Employee Central allows for managing employee events such as promotions, transfers, and life changes like marriage or parental leave.
Step 2: Correct Activities
* SAP Help Portal:SAP SuccessFactors Documentation.
* SAP Learning Hub: Training materials on SAP SuccessFactors modules.
References
NEW QUESTION # 66
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
- A. Channel Updates
- B. Tactics
- C. Interactions
- D. Contact
- E. Automation Center
Answer: C,D,E
Explanation:
Automation Program Types in SAP Emarsys Customer Engagement:SAP Emarsys offers multiple automation programs to cater to various customer engagement needs.
Program Types:
* Interactions (A):Automates responses based on customer behavior.
* Contact (B):Focuses on managing customer data and profiles in automation flows.
* Automation Center (C):Provides a central hub for designing and managing complex automation workflows.
Why Other Options Are Incorrect:
* Channel Updates (D):Not a specific program type but part of channel management.
* Tactics (E):Refers to pre-built automation, not program types.
References:
* SAP Emarsys Documentation: Automation Programs.
NEW QUESTION # 67
To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.
- A. Familiarity with the REST architecture and API authorization mechanisms.
- B. Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
- C. Experience with XML and SOAP-based web services.
- D. Preliminary integration details such as credentials, host name, and bucket name.
- E. A fundamental understanding of SQL queries and database management.
Answer: A,B,D
NEW QUESTION # 68
Which of the following SAP AI Services can be used to extend SAP applications? Note: There are 3 correct answers to this question.
- A. SAP Translation Hub
- B. Quotation Recommendation
- C. Document Information Extraction
- D. Data Attribute Recommendation
- E. SAP Revenue Recognition
Answer: B,C,D
Explanation:
SAP AI Services Overview:SAP provides AI services that enhance and extend the capabilities of existing SAP applications.
Key Services:
* Quotation Recommendation (A):Suggests optimal quotations based on AI-driven insights.
* Data Attribute Recommendation (B):Automates data enrichment by predicting attribute values.
* Document Information Extraction (E):Extracts structured data from unstructured documents such as invoices or contracts.
Why Other Options Are Incorrect:
* SAP Revenue Recognition (C):A financial process, not an AI service.
* SAP Translation Hub (D):Offers translation services but is not a core AI service for application extension.
References:
* SAP AI Business Services Documentation.
NEW QUESTION # 69
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